Last Updated: September 15, 2020
LexGo LLC (“LexGo”) is an Illinois (USA) limited liability corporation, and our principal office is located at 100 Tri State International, Suite 260, Lincolnshire, IL 60069.
Before you read this policy, please understand that we are committed to respecting the privacy rights of all individuals, wherever located.
CCPA and ‘Do Not Sell’
If You Have Privacy Questions or Concerns
If you are an individual (whereever located) and you have concerns or questions about LexGo’s privacy practices, or if you want to understand how you can limit the use or disclosure of your personal information, please contact us at firstname.lastname@example.org.
1. The Scope of this Policy
2. How our Service Works
LexGo provides a unique online service which allows our Customers and their Authorized Users to access a flexible digital platform (including a dynamic dashboard) that allows work teams to communicate and collaborate efficiently in real time. While certain aspects of our Sites can be viewed via the internet or app stores, Site users will have to register (create an account) in order to access our proprietary applications and service features.
In general, our services are provided to registered customers (e.g. companies or individuals who register as such) on a subscription basis (“Customers”). Customers are able to invite both customer employees/agents and third-party guest users (collectively, “Authorized Users”) to participate in specific workspaces. Within workspaces, Authorized Users can share: documents (view only), voice communications and video-based communications (e.g. live video of faces and surroundings).
Registered Customers are responsible for managing the activity of all Authorized Users that they invite to a workspace; and Customers are responsible for how the workspaces are used by Authorized Users.
3. Individuals’ Rights
LexGo is committed to respecting the privacy rights of individuals. In particular, we respect to the rights of individuals to know which of their personal data we may possess or process; the right of individuals to withdraw consent for the processing of such data; and the right of individuals to withdraw consent to marketing communications from us. Any individual wishing to assert these rights should contact us as provided in this policy.
4. LexGo’s Terms of Service
The use of LexGo’s platform is subject to the terms and conditions set forth in our Terms of Service (“Terms”) which can be reviewed at the following link: www.lexgo.work/terms. In particular, please note that the Terms limit access to LexGos’s service to Customers and Authorized Users located in the United States and Canada. Please also note that the Terms contain important limits on Customers’ and Authorized Users’ ability to record activities within workspaces.
5. LexGo Functions as a Service Provider
LexGo operates as a service provider under applicable privacy laws. As such, because we can only access personal data with the direct authorization of a customer or the applicable individual, if we receive a direct request for information or assistance from an individual relating to data collected by a customer, we may refer the request to the customer that such individual specifies in their request.
6. Overview of The Personal Data That We Collect, and How We Use It
A. Customer Account Information
In order to operate our service we collect basic account information from our Customers; and our Customers and Authorized Users may also share limited account information with us relating to their use of the Sites. That information includes certain personal data such as names, business contact information (e.g. name, address, phone number, e-mail address), and customer payment information (see Section 8 below). We also collect limited data (via service partners) when Customers or Authorized Users contact us for support purposes. We use these data only to administer the Sites, to provide the services and to communicate with Customers and Authorized Users for Site purposes. We may also use such information to contact Customers and/or Authorized Users for limited marketing or product communication purposes (subject to the provisions herein).
B. General Browsing Data/Site Usage Data
We collect general browsing and/or site usage data from individuals who visit the Sites; however, all such data are aggregated and/or fully anonymized for internal research purposes. In addition, we reserve the right to use certain information (e.g. IP addresses) that may be collected in order to identify a visitor when we feel it is necessary to enforce compliance with our Terms or to: (i) fulfill a government request; (ii) conform with the requirements of the law or legal process; (iii) protect or defend our legal rights or property, our Site, or other users; or (iv) in an emergency to protect the health and safety of our Site users or the general public.
We may use the following types of cookies on the Sites:
- “Convenience” cookies: We use a single cookie to store certain registration information. You may be able to configure your browser to block/delete these cookies; but if you do, you will have to input the account-related information every session.
- You have the option to opt out of convenience cookies (if applicable) when you visit our Websites.
- “Analytics” cookies which help us to determine usage patterns of our web pages by collecting information about how visitors use our Site.
- More specifically, we use a tool called Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google places a cookie with a randomly generated Client ID number in your browser. This ID number is anonymized and contains no identifiable information like email, phone number, name, etc. Google also has access to your IP address. In addition, Google may install additional cookies (e.g. Google fonts, Google tag manager). We use Google Analytics to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness.
Remember: You can change your Internet browsers’ preferences (whether computer or mobile device) to disable or delete non-necessary cookies, although that may affect certain functions on the Sites. To learn how to manage your cookies, please follow the instructions from your specific browser. If you wish to opt out of any cookies on our Sites, and need additional assistance, please contact us.
8. Third Parties with Whom We May Share Personal Data
By necessity, LexGo may share certain personal data with third party service partners which are under contract with us and which perform Site-related functions on our behalf. These service partners include certain cloud-based service providers (listed below) which provide aspects of the Sites’ functionality (e.g. cloud-based application hosting, cloud-based storage), and other technology service providers.
Third Party Service Partners include the following
- LiveChat: Support ticket processing. https://www.livechat.com/legal/privacy-policy/
- Twilio: Video conferencing connectivity. https://www.twilio.com/legal/privacy
- Google Analytics: See previous section.
- Iubenda: Privacy compliance administration. https://www.iubenda.com/en/user/tos
- Third party social media services: Access to these services may be made available on the Sites, but usage thereof is voluntary. Services may include LinkedIn, Twitter, FaceBook and similar services. Any usage of these services will be subject to the policies maintained by the applicable service provider.
9. Measures Adopted by LexGo to Protect Privacy Interests
A. Data Inventory/Mapping; Data Protection by Design and Default
We have built a data inventory and maps to ensure that we understand what personal data may be collected via our Sites and how it may flow through our services. We prioritize privacy concerns in the design phase of all new features for our platform. And we only collect and process those data that we need to perform the Services.
B. Data Minimization; Data Disposal
Where possible, we minimize the personal data being processed. And we have adopted policies that require us to delete or anonymize all data that are no longer required for the performance of the Services.
C. Security of Data and Processing
We have implemented technical and organizational measures that are designed to limit access to personal data to authorized individuals (either our team or customer representatives, as applicable).
We have also implemented data security technologies designed to preserve the security of all data collected and/or processed on our platform, including encryption for all such data in transit and at rest when applicable.
We have also implemented technological and administrative controls designed to prevent the loss or corruption of data.
10. Other Terms
A. Transfer of Assets
As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or acquires all (or substantially all) of our assets, the personal data in our platform will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be sold or transferred to third parties.
B. Minors and Privacy
The Sites are not directed toward individuals under age 18; we do not knowingly collect information from anyone under age 18 (a “Minor”); and if we find out that we have collected information from a minor under age 18, we will delete that information immediately.
C. Third Party Sites and Links
We are not responsible for the privacy practices and/or security practices employed by any third-party Websites or service, including but not limited to any such sites or services that may be linked to or referred to in any way on the Sites.
D. Do Not Track
The Site itself may not respond to web browser-based “do not track” signals.
E. Biometric ID Processing
LexGo does not use any technologies (e.g. face recognition) that are designed to identify an individual based on data (e.g. photogaphs, videos) collected/processed by the system.
11. Contact Information
We will respond to your request and, if applicable and appropriate, make the requested changes as soon as reasonably practicable. Please note that fulfilling certain requests may have an impact on your use of the Sites.
“Do Not Sell” Policy Statement
LexGo provides a feature-rich platform (including a dynamic dashboard) that allows work teams to communicate and collaborate efficiently in real time.
1. Changes to this Policy
2. Information Collection
In general, you can browse the lexgo.work site without telling us who you are or revealing any personal information about yourself. However, if you wish to purchase or download any of the products or use any of the services offered by LexGo, you may be required to disclose certain information to us. You always have the option to not provide information by choosing not to purchase or download a particular product or use a particular service or feature. The Company is the sole owner of the information collected on the lexgo.work website.
In order to purchase or download products or use the services offered by the lexgo.work website, you must first create an account with us. During the account set-up process, you are required to give certain contact information, including your name, email address, and in some cases your approximate age. We use this information to contact you about the products services on our site in which you have expressed interest. You may have the option to provide additional demographic information (such as income level, location, and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site. Where possible, we indicate which fields are required and which fields are optional.
If you purchase or download a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and address) and, where applicable, financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.
3. Use of Information
We use your personal information to fulfill orders and to facilitate the services you purchase or request from us. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the lexgo.work web site to: resolve disputes; troubleshoot problems; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms and Conditions of Use; and as otherwise described to you at the time of collection. We may compare and review your personal information for errors, omissions and for accuracy.
Communications from Us.
Special Offers and Updates. We will occasionally send you information on special deals or promotions. Out of respect for your privacy, you have the option not to receive these types of communications. Please see the “Choice and Opt-out” section.
If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you have the option to unsubscribe from receiving some or all of the newsletters. Please see the “Choice/Opt-out” section.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.
We store information that we collect through your stated preferences, cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We tie your personally identifiable information, and your activity history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We do not share your profile with other third parties, other than in aggregate, de-identified form.
4. Disclosure of Information
As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without first providing you with an opportunity to opt-out. However, the following describes some of the ways that we may disclose your personal information in the normal course of providing our services.
5. Choice / Opt-Out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you register with us but do not wish to receive any additional marketing material from us, you can indicate your preference on our registration form. If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com with the word “unsubscribe” in the subject line.
6. Links to Other Sites
This privacy statement applies only to information collected by LexGo. The lexgo.work web site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware of when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
7. Access to Personal Information
If your personally identifiable information changes, or if you no longer desire some or all of our services, you may correct, update, delete or deactivate it by making the change on our account information pages or by emailing us at firstname.lastname@example.org.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access, disclosure, alteration, or destruction, both during transmission and once we receive it.