Privacy Policy

LexGo LLC

Last Updated:  September 15, 2020

LexGo LLC (“LexGo”) is an Illinois (USA) limited liability corporation, and our principal office is located at 100 Tri State International, Suite 260, Lincolnshire, IL 60069.

Please review this policy (our “Privacy Policy”) carefully. This Privacy Policy is designed to explain: (1) how our service works; (2) the kinds of personal data that we and our service partners may collect and process via this service, and (3) how we manage those data.

Before you read this policy, please understand that we are committed to respecting the privacy rights of all individuals, wherever located.

CCPA and ‘Do Not Sell’

All personal data will be processed in accordance with our “Do Not Sell” policy statement. For specific information relating to our practices regarding the collection and sale of personal information and the principles of the CCPA, please review the terms of this Privacy Policy and our ‘do not sell’ policy statement, which can be found at the end of this policy.

If You Have Privacy Questions or Concerns

If you are an individual (whereever located) and you have concerns or questions about LexGo’s privacy practices, or if you want to understand how you can limit the use or disclosure of your personal information, please contact us at privacy@lexgo.work.

1.  The Scope of this Policy  

This Privacy Policy applies to our websites (www.lexgo.work and www.lexgo.live, hereafter the “Websites”); to all web-based and mobile applications that are a part of our platform (hereafter “Applications”); and to all data and/or information collected via our Websites and the Applications.  For the purposes of this Privacy Policy we refer to the Websites and the Applications collectively as the “Site” or “Sites”, as applicable.

This Privacy Policy may change from time to time; and any material changes hereto will be posted in the form of an updated Privacy Policy which is posted on our Sites, and, if practicable, by email communications sent to Customers and Authorized Users. Updates will be effective upon posting.  Accordingly, please review the terms of this Privacy Policy on a regular basis to understand the current terms herein.

2.  How our Service Works

LexGo provides a unique online service which allows our Customers and their Authorized Users to access a flexible digital platform (including a dynamic dashboard) that allows work teams to communicate and collaborate efficiently in real time. While certain aspects of our Sites can be viewed via the internet or app stores, Site users will have to register (create an account) in order to access our proprietary applications and service features.  

In general, our services are provided to registered customers (e.g. companies or individuals who register as such) on a subscription basis (“Customers”). Customers are able to invite both customer employees/agents and third-party guest users (collectively, “Authorized Users”) to participate in specific workspaces. Within workspaces, Authorized Users can share: documents (view only), voice communications and video-based communications (e.g. live video of faces and surroundings).

Registered Customers are responsible for managing the activity of all Authorized Users that they invite to a workspace; and Customers are responsible for how the workspaces are used by Authorized Users.  

3.  Individuals’ Rights

LexGo is committed to respecting the privacy rights of individuals.  In particular, we respect to the rights of individuals to know which of their personal data we may possess or process; the right of individuals to withdraw consent for the processing of such data; and the right of individuals to withdraw consent to marketing communications from us.  Any individual wishing to assert these rights should contact us as provided in this policy.

4.  LexGo’s Terms of Service  

The use of LexGo’s platform is subject to the terms and conditions set forth in our Terms of Service (“Terms”) which can be reviewed at the following link: www.lexgo.work/terms. In particular, please note that the Terms limit access to LexGo’s service to Customers and Authorized Users located in the United States and Canada. Please also note that the Terms contain important limits on Customers’ and Authorized Users’ ability to record activities within workspaces.  

5.  LexGo Functions as a Service Provider

LexGo operates as a service provider under applicable privacy laws.  As such, because we can only access personal data with the direct authorization of a customer or the applicable individual, if we receive a direct request for information or assistance from an individual relating to data collected by a customer, we may refer the request to the customer that such individual specifies in their request.  

6.  Overview of The Personal Data That We Collect, and How We Use It

A.  Customer Account Information

In order to operate our service we collect basic account information from our Customers; and our Customers and Authorized Users may also share limited account information with us relating to their use of the Sites. That information includes certain personal data such as names, business contact information (e.g. name, address, phone number, e-mail address), and customer payment information (see Section 8 below). We also collect limited data (via service partners) when Customers or Authorized Users contact us for support purposes. We use these data only to administer the Sites, to provide the services and to communicate with Customers and Authorized Users for Site purposes.  We may also use such information to contact Customers and/or Authorized Users for limited marketing or product communication purposes (subject to the provisions herein).  

B.  General Browsing Data/Site Usage Data  

We collect general browsing and/or site usage data from individuals who visit the Sites; however, all such data are aggregated and/or fully anonymized for internal research purposes. In addition, we reserve the right to use certain information (e.g. IP addresses) that may be collected in order to identify a visitor when we feel it is necessary to enforce compliance with our Terms or to: (i) fulfill a government request; (ii) conform with the requirements of the law or legal process; (iii) protect or defend our legal rights or property, our Site, or other users; or (iv) in an emergency to protect the health and safety of our Site users or the general public.  

7.  Cookies  

We may use cookies (small text files placed on your computer or device, which help our Sites or Applications function better) in connection with our Sites; and we may analyze the information derived from these cookies for the same purposes as set forth elsewhere in this Privacy Policy. These cookies are not required for Site use.  You may be able to limit the use of cookies on your computer or mobile device in general by modifying the settings of your web browser (e.g. Internet Explorer, Chrome, etc.).

We may use the following types of cookies on the Sites:

• “Convenience” cookies: We use a single cookie to store certain registration information. You may be able to configure your browser to block/delete these cookies; but if you do, you will have to input the account-related information every session.

• You have the option to opt out of convenience cookies (if applicable) when you visit our Websites.

• If you do not opt out, and you would like to delete any account information we may store via convenience cookies, you can take the following actions: (1) you can delete your cookies (via your browser); and/or (2) you can reach out to us as specified in this Privacy Policy.

• “Analytics” cookies which help us to determine usage patterns of our web pages by collecting information about how visitors use our Site.

• More specifically, we use a tool called Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google places a cookie with a randomly generated Client ID number in your browser. This ID number is anonymized and contains no identifiable information like email, phone number, name, etc. Google also has access to your IP address. In addition, Google may install additional cookies (e.g. Google fonts, Google tag manager). We use Google Analytics to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness.

• If you would like to understand or limit what Google Analytics-derived browsing information we may have and/or want to delete any Google Analytics data, you can take the following actions: (1) you can delete your cookies (via your browser);(2) you can reach out to us as specified in this Privacy Policy, and/or (3) you can install the Google Analytics Opt-Out Browser Add-On.  Although Google Analytics plants a permanent cookie on your web browser which can identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Remember: You can change your Internet browsers’ preferences (whether computer or mobile device) to disable or delete non-necessary cookies, although that may affect certain functions on the Sites. To learn how to manage your cookies, please follow the instructions from your specific browser. If you wish to opt out of any cookies on our Sites, and need additional assistance, please contact us.

8.  Third Parties with Whom We May Share Personal Data

By necessity, LexGo may share certain personal data with third party service partners which are under contract with us and which perform Site-related functions on our behalf. These service partners include certain cloud-based service providers (listed below) which provide aspects of the Sites’ functionality (e.g. cloud-based application hosting, cloud-based storage), and other technology service providers.  

Third Party Service Partners include the following

• AWS (Amazon Web Services):  Application hosting and data storage services.  AWS’ privacy policy can be found here:  https://aws.amazon.com/privacy/
• LiveChat:  Support ticket processing.  https://www.livechat.com/legal/privacy-policy/
• Twilio:  Video conferencing connectivity.  https://www.twilio.com/legal/privacy
• Google Analytics:  See previous section.

• Iubenda:  Privacy compliance administration.  https://www.iubenda.com/en/user/tos
• Third party social media services:  Access to these services may be made available on the Sites, but usage thereof is voluntary. Services may include LinkedIn, Twitter, FaceBook and similar services. Any usage of these services will be subject to the policies maintained by the applicable service provider.  

In addition, LexGo relies on the following service partners to process credit card and/or other payments made by Customers:  Chargify, which is our subscription payments processing partner (see www.chargify.com); and Stripe Inc. our payments processor (see www.stripe.com), and your use of our Sites is subject to the terms of our partners’ terms of use and privacy policies (as listed below, collectively the “Payment Services Agreement”). LexGo does not retain or record any payment processing information except that which is necessary to confirm payments and associate those payments with Customer accounts.  Please see our terms of use (www.lexgo.work/terms) for more information about these service partners and the applicable terms of service/privacy policy provisions.

9.  Measures Adopted by LexGo to Protect Privacy Interests

A.  Data Inventory/Mapping; Data Protection by Design and Default

We have built a data inventory and maps to ensure that we understand what personal data may be collected via our Sites and how it may flow through our services. We prioritize privacy concerns in the design phase of all new features for our platform. And we only collect and process those data that we need to perform the Services.    

B.  Data Minimization; Data Disposal

Where possible, we minimize the personal data being processed. And we have adopted policies that require us to delete or anonymize all data that are no longer required for the performance of the Services.

C.  Security of Data and Processing

We have implemented technical and organizational measures that are designed to limit access to personal data to authorized individuals (either our team or customer representatives, as applicable).  

We have also implemented data security technologies designed to preserve the security of all data collected and/or processed on our platform, including encryption for all such data in transit and at rest when applicable.  

We have also implemented technological and administrative controls designed to prevent the loss or corruption of data.    

10.  Other Terms  

A.  Transfer of Assets  

As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or acquires all (or substantially all) of our assets, the personal data in our platform will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be sold or transferred to third parties.

B.  Minors and Privacy  

The Sites are not directed toward individuals under age 18; we do not knowingly collect information from anyone under age 18 (a “Minor”); and if we find out that we have collected information from a minor under age 18, we will delete that information immediately.  

C.  Third Party Sites and Links  

We are not responsible for the privacy practices and/or security practices employed by any third-party Websites or service, including but not limited to any such sites or services that may be linked to or referred to in any way on the Sites.  

D.  Do Not Track

The Site itself may not respond to web browser-based “do not track” signals.

E.  Biometric ID Processing

LexGo does not use any technologies (e.g. face recognition) that are designed to identify an individual based on data (e.g. photogaphs, videos) collected/processed by the system.

11.  Contact Information

You may contact us as provided below if: (a) you have questions or comments about our Privacy Policy, or your personal data; (b) you wish to make corrections to any personal data you have provided; (c) you have voluntarily submitted your contact information to us, and you want to opt-out from receiving future correspondence, including emails, from us; (d) you wish to withdraw consent for any ongoing data processing activity; and/or (d) you otherwise wish to contact us in connection with any provision set forth in this Privacy Policy or the Terms:  

privacy@lexgo.work

We will respond to your request and, if applicable and appropriate, make the requested changes as soon as reasonably practicable. Please note that fulfilling certain requests may have an impact on your use of the Sites.  

“Do Not Sell” Policy Statement

LexGo provides a feature-rich platform (including a dynamic dashboard) that allows work teams to communicate and collaborate efficiently in real time.  

Except for the limited purposes expressly described in our Privacy Policy (e.g. site administration), LexGo does not generate profiles of our Customers or our Site users.  In addition, except for the contractually defined sharing of information with service partners such as cloud service providers which provide essential aspects of our service, as described in our Privacy Policy, LexGo does not share or sell the personal data of our customers and/or site users to third parties.

1. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time, so please review it regularly. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the lexgo.work site and other places we deem appropriate. All such changes shall be binding 30 days after they are initially posted on the Web Sites, unless you are a new user, in which case they are binding immediately.

2. Information Collection

In general, you can browse the lexgo.work site without telling us who you are or revealing any personal information about yourself. However, if you wish to purchase or download any of the products or use any of the services offered by LexGo, you may be required to disclose certain information to us. You always have the option to not provide information by choosing not to purchase or download a particular product or use a particular service or feature. The Company is the sole owner of the information collected on the lexgo.work website.

Registration.

In order to purchase or download products or use the services offered by the lexgo.work website, you must first create an account with us. During the account set-up process, you are required to give certain contact information, including your name, email address, and in some cases your approximate age. We use this information to contact you about the products services on our site in which you have expressed interest. You may have the option to provide additional demographic information (such as income level, location, and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site. Where possible, we indicate which fields are required and which fields are optional.

Orders.

If you purchase or download a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and address) and, where applicable, financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.

3. Use of Information

Generally.

We use your personal information to fulfill orders and to facilitate the services you purchase or request from us. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the lexgo.work web site to: resolve disputes; troubleshoot problems; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms and Conditions of Use; and as otherwise described to you at the time of collection. We may compare and review your personal information for errors, omissions and for accuracy.

Communications from Us.

Special Offers and Updates. We will occasionally send you information on special deals or promotions. Out of respect for your privacy, you have the option not to receive these types of communications. Please see the “Choice and Opt-out” section.

Newsletters.

If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you have the option to unsubscribe from receiving some or all of the newsletters. Please see the “Choice/Opt-out” section.

Service-related Announcements.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service.

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

Profile.

We store information that we collect through your stated preferences, cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We tie your personally identifiable information, and your activity history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We do not share your profile with other third parties, other than in aggregate, de-identified form.

4. Disclosure of Information

As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without first providing you with an opportunity to opt-out. However, the following describes some of the ways that we may disclose your personal information in the normal course of providing our services.

5. Choice / Opt-Out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you register with us but do not wish to receive any additional marketing material from us, you can indicate your preference on our registration form. If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at help@lexgo.work with the word “unsubscribe” in the subject line.

6. Links to Other Sites

This privacy statement applies only to information collected by LexGo. The lexgo.work web site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware of when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

7. Access to Personal Information

If your personally identifiable information changes, or if you no longer desire some or all of our services, you may correct, update, delete or deactivate it by making the change on our account information pages or by emailing us at help@lexgo.work.

8. Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access, disclosure, alteration, or destruction, both during transmission and once we receive it.